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FAQ

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FAQ

A Group of qualified computer support experts working on your problems immediately as and when required 24 Hours a day.

These days when ever-new spywares, Trojans, viruses are ready to attack computers everyday in innovative ways, each PC Owner is at a huge risk. A study reveals that 8 out of 10 PC owners are exposed to such threats and whatever they are doing is watched by distant hackers. We provide skilled detection, removal and firewall-like protection against such virus / malware

Well in that case you can opt for Omega Software Solutions LLC Per Incident Services plan where we fix the problem of PC 24 hours a day and charge for that incident. You get freedom from external attacks and threats throughout your plan period.

We normally don’t charge anything to diagnose problem of your computer and we just charge the time when we start fixing your PC’s problem. Before we start fixing your problem we take your confirmation and give you estimate of time we would be needing to fix the problem.

Our experts have an average experience of over 2 years working on different platforms and have handled all sorts of hardware and software issues including virus attacks from time to time. Our experts are Microsoft/CISCO/Red Hat Certified or Engineering Graduates who can promise excellent service delivery to you.

Our maintenance plans include total minutes commitment which can be either used through Chat or through Phone.

We do service Apple MAC & Linux PCs currently, however we do provide complete service assistance for Windows.

In case you have bought a Month-on-Month Service Contract or One-time Annual Service Contract, you are completely covered for any gadgets you have currently or you buy in future till the validity of the subscription plan. However, in case of Per Incidence plan service is provided for installation, troubleshooting and issue resolution for only 1 PC or 1 Gadget at a time.